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Runbook: Agent Offline / Unresponsive

Runbook: Agent Offline / Unresponsive

Section titled “Runbook: Agent Offline / Unresponsive”

Trigger: A customer AI agent ceases heartbeat pings, returns continuous 5xx errors, or fails execution tasks.

Step 1: Diagnose Connectivity & API Health

Section titled “Step 1: Diagnose Connectivity & API Health”
  1. Check if https://api.salitech.de/health is returning healthy status.
  2. Verify rate limit status and authentication logs for the given agent UUID.

Step 2: Check Agent Host / Process

Section titled “Step 2: Check Agent Host / Process”
  1. Check agent process memory and CPU consumption.
  2. Inspect agent execution error logs.
  3. Validate API token validity and expiration.

Step 3: Mitigation

Section titled “Step 3: Mitigation”
  1. Restart agent process / container.
  2. If token is invalid or expired, issue a replacement token following Runbook: Rotate API Key.
  3. Confirm telemetry handshake succeeds.